Privacy Policy

1. Information We Collect

• ·Account information — your name, email address, and profile details, collected when you register. Authentication is handled by our identity provider, Clerk, which processes your sign-in credentials on our behalf; we never see your password.
• ·Content you create — chat conversations, questions and answers, documents and files you upload, journal posts, comments and reactions, games and characters you build, project boards, calendar entries and tasks you create in the Services. Conversations you start in incognito mode are not stored on our servers: once the session ends they are gone and cannot be retrieved or reviewed.
• ·Connected-account data — if you connect a third-party account (see Section 3), the data that service makes available under the permissions you grant, such as emails, calendar events, contacts, files, or messages.
• ·Payment information — processed by Stripe. We receive subscription status, plan, and billing metadata; we never store your full card number.
• ·Usage and device data — pages visited, features used, approximate location derived from IP address, device and browser type, collected through server logs and the analytics described in Section 8.
• ·Attribution data — if you arrive via a marketing link or an Earn partner link, we record the campaign parameters (UTM tags, referrer, landing page) that brought you here.

2. How We Use Your Information

We use the information we collect to:

• ·Provide, operate, personalize, and improve the Services.
• ·Authenticate your identity and maintain your session.
• ·Send transactional emails such as sign-in codes, invites, notifications, and account notices.
• ·Process payments, subscriptions, and Earn program payouts.
• ·Detect and prevent abuse, fraud, and security incidents, including automated moderation of submitted content.
• ·Comply with legal obligations.
• ·Conduct internal research to improve product features and answer quality.
• ·Review conversations and other content you create — including chats that are not shared publicly — by a small number of authorized personnel, to provide support, investigate problems, enforce our rules, and improve the quality of answers and the product experience. This access is limited by role and every review is logged. Incognito conversations are never stored, so they can never be reviewed.

We do not sell your personal information. We do not use your conversation content or connected-account data to train our own models without your explicit opt-in.

3. Connected Accounts

Several Services work by connecting accounts you already use — for example Gmail and Google Calendar, Google Drive, Google Contacts, Microsoft 365, Slack, Notion, GitHub, Dropbox, Facebook, Instagram, TikTok, and X. Connections are made through OAuth: you grant permissions on the provider’s own consent screen, and access tokens are held and refreshed by our secure connection infrastructure (Nango) — encrypted, never exposed to your browser. You can disconnect any account at any time from Settings, which revokes our access and deletes associated tokens.

Google user data — Limited Use. IJR.ai’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used only to provide the features you request (for example, triaging your inbox or scheduling on your calendar), is not used for advertising, and is not transferred to third parties except as necessary to provide those features, for security, or to comply with law.

4. AI Processing

The Services are built on large language models and related AI systems. When you use an AI feature, the relevant content — your prompt, and where the feature requires it, context such as the email or document being worked on — is sent to the model provider that powers that feature (for example Anthropic, OpenAI, Google, or xAI, routed through Vercel’s AI Gateway). These providers process the data to generate the response and are bound by agreements that restrict use of your data for their own purposes. Submitted content may also be screened by automated moderation systems to enforce our acceptable-use rules and safety protections.

5. Information Sharing

We share your information only in the following circumstances:

• ·Service providers — vendors who help us operate the Services under data processing agreements: hosting and file storage (Vercel), authentication (Clerk), connection infrastructure (Nango), payments (Stripe), product analytics (PostHog), error monitoring (Sentry), transactional email (Resend), and the AI model providers described in Section 4.
• ·Legal requirements — when required by law, regulation, or valid legal process, or to protect the rights, property, or safety of OpenServe Holdings LLC, our users, or the public.
• ·Business transfers — in connection with a merger, acquisition, or asset sale, with notice provided to you.

6. Content You Make Public

Some Services are public by design. Journal posts you publish, community answers you contribute, characters and games you share to the community shelves, comments and reactions on Pulse stories, your reader profile, and chat threads you explicitly share by link are visible to anyone — including on open.ijr.ai, where public content is indexable by search engines. Your private account details are never included; only the content you chose to publish. Think before you post: content you make public may be copied or redistributed by others.

7. Children and Family Accounts

The Services are not directed to children under 13, and we do not knowingly collect personal information from them outside a parent-managed family account. Family features let a parent or guardian link a child’s account to their own, apply parental controls and a safe-content baseline, and manage the child’s experience across the Services (including Games). Parental-control settings are protected by a PIN held only in hashed form. If you believe a child under 13 is using the Services without a managing parent, contact us at legal@openserve.com and we will take appropriate action.

8. Cookies and Analytics

We use a small set of first-party cookies for sign-in, guest rate limiting, and marketing/Earn attribution, plus privacy-respecting product analytics. The full list of cookies, what each one does, and how long it lasts is in our Cookie Policy.

9. Data Retention and Deletion

We retain your account data and content for as long as your account is active or as needed to provide the Services. Connected-account data is generally fetched at the time you use a feature rather than copied into our systems; where any of it is stored, disconnecting the account deletes it. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law (e.g. billing and payout records) or needed to prevent abuse. Content you published publicly may remain visible where others have interacted with it (for example, remixes of a game you shared), but is disassociated from your identity. Anonymized, aggregated data that cannot be linked back to you may be retained indefinitely.

10. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, AES-256-GCM encryption for stored connection tokens, least-privilege access controls, and continuous automated security scanning of our code and dependencies. No system is perfectly secure. In the event of a data breach affecting your information, we will notify you as required by applicable law.

11. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• ·Access a copy of the personal data we hold about you.
• ·Correct inaccurate or incomplete information.
• ·Request deletion of your personal data.
• ·Object to or restrict certain processing activities.
• ·Data portability — receive your data in a machine-readable format.
• ·Withdraw consent where processing is based on consent, including disconnecting any connected account at any time.

To exercise any of these rights, email us at legal@openserve.com. We will respond within 30 days.

12. International Users

The Services are operated from the United States, and your information is processed and stored there. If you access the Services from outside the U.S., you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those of your jurisdiction. Where required, we rely on appropriate safeguards for such transfers.

13. Communications and Your Choices

• ·Email. We use your email for service and account messages (which you cannot opt out of while you have an account) and, unless you opt out, for product updates and your personalized daily news digest and topic follows. Every non-transactional email has an unsubscribe link, and you can manage these preferences in Settings.
• ·Phone and text. We only call or text you if you provide a phone number and opt in. Message frequency varies and message/data rates may apply; reply STOP to opt out of texts and HELP for help. Consent to marketing calls or texts is never a condition of using the Services, and you can withdraw it at any time. We do not sell your phone number.
• ·Turning it off. You can adjust or disable news, digest, and marketing communications in Settings at any time; we will still send the service messages needed to operate your account.

14. Privacy Contact — Data Rights Requests

To exercise any data right — access, correction, deletion, portability, objection, or withdrawal of consent — email our monitored privacy mailbox at legal@openserve.com with the subject line “Data rights request” from the email address on your account. We acknowledge every request and respond within 30 days. You can also delete your account directly from Settings → Account, which permanently erases your data as described in Section 9 without needing to email us.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice within the Services before the change takes effect. The “Effective date” at the top of this page will always reflect the most recent revision. Continued use of the Services after the effective date constitutes acceptance of the updated policy.